Support.

Yes. The ROAMVUE Trainer Adapter ships with endcaps for 130 mm QR, 135 mm QR, 12x142 mm thru-axle, and 12x148 mm Boost. This covers every axle standard the Wahoo Kickr v5, v6, Core, and Snap use. If you have a 10x135 mm QR mountain bike, the 135 mm endcap fits it. If you have a fat-tire bike with 12x190 or 12x197 mm spacing, email us before ordering - we will tell you if our adapter covers it or recommend a different solution.

Yes. The ROAMVUE HR Armband Strap broadcasts over Bluetooth Low Energy and ANT+, the two protocols every modern cycling computer and watch uses. Pair it once with your head unit or watch and it reconnects automatically on every ride. It is not a chest strap, so there is no interference from jersey fabric or a hydration pack.

Yes. The ROAMVUE MTB Pedals use the standard SPD 2-bolt cleat pattern. Every Shimano SPD, Look X-Track, Crankbrothers, and Time ATAC cleat fits. The cleat release tension is adjustable from 4 to 8 Nm, so you can match the feel of your current pedals. If you currently ride with Shimano PD-M520, PD-M540, PD-M8120, or any similar SPD pedal, the ROAMVUE will feel familiar from your first ride.

The ROAMVUE Front Light fits handlebars from 25.4 mm to 35 mm diameter, which covers every modern road, gravel, and mountain bike handlebar. The mount is a silicone strap - no tools required, and it does not slip on rough terrain. If you have an integrated cockpit with no round bar to mount to, the light ships with a Garmin-style quarter-turn adapter as well.

The trainer adapter kit is alloy steel and aluminium with a black anodised finish and chrome-plated lock nuts. The TICKR FIT replacement straps are a Nylon and Spandex band with a moulded hook and loop fastener, perforated along its length. The full material and dimension specification for every product is on its product page here and on its Amazon listing, and the listing is the authoritative version.

HR Armband Strap: IP67 (submersible to 1 m for 30 min - safe for sweat, rain, and post-ride shower). Front Light: IPX6 (protected against heavy rain, not for submersion). Trainer Adapter: not weather-sealed, but aluminum does not corrode in normal humidity. MTB Pedals: sealed bearings, weather-ready for mud and rain.

Final assembly and quality control happen in our partner facility in Shenzhen, China. The CNC machining for the trainer adapter, the aluminum housing for the front light, and the pedal bodies are produced in Taiwan. Optical heart rate sensor modules come from a German supplier. We visit every factory at least twice a year and publish our supplier list.

No. You can check out as a guest through our Amazon listing. An account is not needed to buy anything. If you create one, it lets you save a wishlist and store your bike specs - riding level, bike type and location - for faster compatibility checks. An account does not track orders: orders are placed and tracked in your Amazon account.

There is no self-service password reset on this site, and there is no "Forgot password" button on the login page. If you have forgotten your password, email us at support@roamvue.com from the address you signed up with and we will help you get back in. If you signed up with Google, there is no password to reset - use the Google sign-in button on the login page instead.

No. We do not sell or ship on this site. Every product is bought through Amazon. ROAMVUE is the seller named on the listing; Amazon provides the storefront, takes the payment, and ships these items from its own fulfilment network. Which countries an item can be delivered to, and any shipping cost, are shown on the Amazon listing for that product.

That is set by Amazon and by the delivery option you choose at checkout on Amazon, not by us. The estimate for your address and your chosen speed is shown on the Amazon listing before you order, and Amazon sends tracking once the parcel moves.

Amazon offers standard and expedited options on many listings, and you choose between them at Amazon checkout. We do not set the speeds, the prices or the availability of those options.

Each product carries its own warranty period, stated on its Amazon listing and on its product page here. The periods are currently one year for the trainer adapter kit and thirty days for the heart-rate straps. The listing is the authoritative version. The warranty covers defects in materials and workmanship under normal use; it does not cover normal wear, cosmetic damage, or damage from crashes or improper installation.

Returns are handled by Amazon, because that is where the order was placed. Start a return from your Amazon order history - the window, the method and who covers the return postage are shown there for that specific product. We do not accept returns at this website and we do not issue refunds directly; the refund is issued by Amazon to your original payment method.

Start it in your Amazon order - open the order and choose to return or report a problem, and attach photos. That is the route that produces a refund or a replacement. If Amazon asks us for more detail we will respond, and a photo or a short video usually settles it faster. We can also help you think through whether the part you need is the right one.