Returns and refunds.

For purchases made on Amazon, Amazon handles returns and refunds under their policy. For warranty replacements sent directly from ROAMVUE (after our team has approved a warranty claim), we cover return shipping and ship the replacement for free.

1. Go to your Amazon order history (amazon.com/your-orders).
2. Find the ROAMVUE order, click "Return or replace items".
3. Choose a reason. (Amazon usually offers replacement or refund within 30 days; specific windows depend on the product category and your region.)
4. Print the prepaid return label (where applicable) and drop the package at any authorized carrier.
5. Refund posts to your original payment method within 3–5 business days after Amazon receives the return.

For the most up-to-date return policy and any per-product windows, see amazon.com/returns.

If your ROAMVUE product arrived damaged or defective, skip the general return path:

• Email support@roamvue.com within 7 days of delivery.
• Include the Amazon order number and a photo of the damage.
• We will ship a free replacement, no return required.

If you ever receive a replacement or replacement part shipped directly from us (after a warranty claim), here is the process:

• You do not need to return the original failed item. Keep it, recycle it, or donate it — whatever you prefer.
• You do not pay for shipping on the replacement.
• If we somehow sent the wrong item or the replacement fails within 30 days, email support@roamvue.com and we will pick it up at our cost.

Cancellations happen on the Amazon side. If your ROAMVUE order has not yet shipped, you can cancel from the order detail page on Amazon. Once it ships, follow the return path in Section 1.

If your ROAMVUE product was a gift and you do not have the Amazon order number, email support@roamvue.com with the recipient's name and shipping address. We will locate the order and help you start the return.

Amazon (and ROAMVUE for direct warranty path) reserve the right to reduce a refund for items that are damaged, used beyond normal inspection, or missing parts. Standard Amazon policy applies for the Amazon path; for the direct warranty path, we will always ship replacement parts before asking for a returned item.

For any ROAMVUE-specific question not answered here, email support@roamvue.com.